Jan.11

Normalization of Deviance

John Banja identifies seven factors
that contribute to the normalization of deviance:

  • The rules are stupid and inefficient!
  • Knowledge is imperfect and uneven.
  • The work itself, along with new technology, can disrupt work behaviors and rule compliance.
  • I’m breaking the rule for the good of my patient!
  • The rules don’t apply to me/you can trust me.
  • Workers are afraid to speak up.
  • Leadership withholding or diluting findings on system problems.

Source: IT Security and the Normalization of Deviance – Schneier on Security

Security